Order Status & Order Updates

We have many order status that you will learn to become familiar with, your updates are as follows.

Pending – This means that you have placed your order and we are in receipt of payment.

Awaiting shipment – This means that you parcel has progressed from invoice to packing, and you products are due into the depot to be shipped.

Shipped – This means that you goods have been collected and are in transit with one of courier providers.

Refunded - Any money paid to us has been returned to your card.

Cancelled - The goods you have purchased have been returned, put back into stock and your order has been cancelled awaiting your instructions.

Parcel tracking

Your tracking code is scanned into your account and will be visible and sent directly to your email address provided to us at the point of purchase along with your status.  All automated updates will be sent to the same email address given to us.

If your email address is a work email address it is possible for our automated responses to get caught in your spam filter, please be aware of this and white list the domain celsupplements.com.

It is not permitted at any time to give tracking codes via the telephone as these contain personal information, including home address and special instructions that you may have given to us at the point of checkout i.e. I am not in between 4-5pm.  This information is for the exclusive use of cel supplements staff only, and is shared with our contracted courier representatives only.

Tracking information will only be submitted via email only.  Should you require your tracking code please fill in our contact us form and one of our customer service staff will forward you the number relating to your parcel as well as update you to any problems or queries you may have within the working day.

The restriction about giving information out via the telephone is enforced upon us by the ICO (information commissioner’s office) and any breech of these rules could result in action being taken against our organisation. 

These rules are set in place to protect both you the consumer and celsupplements.com from any adversities that may arise should such rules not be adhered too.

We promise to do our very best for our clients at all times and we hope that you become a long term part of our nutritional family. 

Your best interests and sporting achievements are what matters most to us, and we hope that you enjoy the discounts we provide in order to make your nutritional goals & dreams a none costly reality.

If you have any suggestions on how we can better our products and services to you please call us any time.